How Reengineering Roles Can Accommodate Offshore Staff to Grow Your Business.
In today's globalised economy, SME’s are increasingly leveraging offshore staff to complement their business operations. Reengineering roles
within your organisation to effectively integrate offshore employees can yield substantial benefits, including cost savings, enhanced
productivity, and access to a diverse talent pool.
Identify Core and Non-Core Activities
Begin by distinguishing between core and non-core activities in your business. Core activities are those that directly contribute to your unique value proposition and competitive advantage, such as strategic planning and relationship management. Non-core activities, which can include administrative tasks, data entry, and customer support, are ideal candidates for offshoring. This segmentation allows your onshore team to focus on high-impact tasks while offshore staff handle routine functions.
Redefine Job Roles
Reengineering job roles involves breaking down traditional roles into more specialised functions. For instance, a Business Development Manager (BDM) might traditionally handle everything from generating leads to closing sales. By creating specific roles such as Sales Coordinator, who manages appointments and CRM updates, and Inside Sales Representatives, who handle quoting and proposals, you can streamline processes and improve efficiency. Offshore staff can be assigned these specialised roles, allowing your BDM to concentrate on what they do best: building relationships and driving new business.
Implement Robust Communication Channels
Effective communication is the cornerstone of successful offshoring. Utilise project management and communication tools like Slack, Asana, or Microsoft Teams to ensure seamless collaboration between onshore and offshore teams. Regular check-ins and clear reporting structures will help maintain alignment and ensure that offshore staff are integrated into your business culture.
Focus on Training and Development
Investing in training and development for your offshore team is crucial. Provide them with comprehensive onboarding and continuous learning opportunities to ensure they are well-versed in your company's processes, values, and expectations. This not only boosts their efficiency but also fosters a sense of belonging and loyalty to your organisation.
By strategically reengineering roles and integrating offshore staff into your operations, SMEs can unlock new efficiencies, drive growth, and remain competitive in a dynamic market landscape.
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